๐Ÿ’ Huuuge Inc | Complaints | Better Business Bureauยฎ Profile

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They said must've been internet glitch. They are trying to claim something that isn't in writing. I recommend you to contact us again and provide all necessary purchase details. Something is just plain wrong and off with how they operate.{/INSERTKEYS}{/PARAGRAPH} Status: Unresolved. As a matter of policy, BBB does not endorse any product, service or business. Desired Outcome. Been playing for years. Sort By. In order to recover your account, we need your user ID. Status: Unanswered. It is literally impossible to lose yg as r many in seconds. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. No play time you buy and gone in mins. Just to say they evaluated is not how they usually reply to legit complaints. Just yesterday, I contacted support asking if they can check at the exact time of me collecting a club reward which I didn't get. I haven't received in-app purchase. When does it stop? The biggest rip off is they have no way to keep your account when something happens to the original device you use when you start playing the game. No glitch. Not possible On dec 28 at approx pm I was playing huuuge casino in middle room. App more you buy more you loose a rip off. Product or a cash refund. They show the true nature of their company values time and time again. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. They will give logs, times, name of game chips lost in whenever they investigate as nd proven abnormalities. It resets all the time to beginn They rip me off for 4 years. The games don't always credit chips priperly which is a rip off. If this cannot be proved by the player, the verifying process cannot be complete in such a case. Status: Answered. A lot of people may spend more than I do but regardless I still have payed. The ad did not have any restrictions nor did it state any limitations or maximum amounts. I requested either the product or a refund and both were denied. But they wouldn't give me a time or even tell me they compared the balances to really see. They can refund all the money I spent or credit my account with all the chips I had plus enough to rebuild the new account to my previous level. BBB is here to help. Please contact us again and provide all the necessary details. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. Recovery my account and accusations that is not my account , Hello, open the account less then 2 years ago, after playing for couple months score big No idea at all but beware. I wrote them all info to customer support. BBB Business Profiles may not be reproduced for sales or promotional purposes. It was more than one employee as stated by the rep "my colleague already told you". They also have no way for you to recover your profile and chips I have bought a lot of chips. It's fixed. I replied once more expressing my experience and telling them do not contact me anymore as I didn't feel comfortable being undermined as a paying customer. Get same rolls on games. Huuge takes your money for chips and they don't credit chips properly. I record any time I exceed most recent high scores about 20 times a day. Customer Complaints Summary. Sorry to hear that you've experienced some technical difficulties. No customer support member names were provided. They reported both purchases had gone through and processed but i didn't receive anything for the 26th purchase, as well as both promotions for the purchases on both dates Thanksgiving Promotion. They refuse to credit my account any more than million chips. The company charged a fee for a product. {PARAGRAPH}{INSERTKEYS}Reasons for BBB Rating. Please investigate this company. I contacted support and I was completely undermined by staff. File a Complaint. With the 2nd step of verification, we have to verify if that account belongs to you device brand, model. The company used deception to alter the receipt of the product and they claimed the product wasn't mine to keep. I asked several times to no avail. Best regards! I want my diamonds that I completed on time. Every account is different. It's truly unbelievable that they are just allowed to do this to people and get away with it. After I persisted they now say they checked and no anomalies Previously I've asked for minor discrepancies and they provided game I was playing, exact amounts bet, time. Our Support will do our best to solve your problem as fast as possible. BBB Business Profiles generally cover a three-year reporting period. Need to file a complaint? The game had an offer which they did not fulfill. The company has records for each account based upon the id number and the profile. Not even possible to lose this much in seconds. I have been playing app for 4 years. One on November 25th, another on November 26th. I asked for same info several times but just say no anomaly. Sometimes players have two or more accounts and there is a possibility that the purchase was made on another account. Customer Response. Huuuge Inc Response. My chips back or money. It took me month s to build them up. Not high roller room. Purchased two different packages. BBB Business Profiles are subject to change at any time. It's clear many people have this issue, even going as far as ripping off military veterans. When do you take responsibility for your actions? I contacted customer support and they stated that the maximum that you could earn is million based off a maximum of 1 million league points. The ad does not state that that's the case. This is a complete scam and no reason that I can't resume my account which they assign an ID too but cno way to transfer the account without relying on a 3rd party. I want to be credit the 2. Today just want what I paid for 70 silver tickets and replace my coins. Received smiley face and told have a good day. This company is using deceptive tactics again, but this time to deceive the BBB. Once you start deceiving, you have to keep deceiving to cover your tracks. Complaint Details Unavailable. Just want my account back nothing else and nothing extra. Support didn't fix issue due to a "UTC time zone difference". I wanted them to compare the balances of before and after so they could in fact see I didn't receive it. I completed a task on the offer wall in home design.